Inside Out

“Always seems to me, that ‘Sorry’ seems to be the hardest word….”

-Elton John and Bernie Taupin

We all know it’s hard to say sorry. Even when we know we are wrong, or have wronged someone else, even when we know we should apologise, it can be the hardest thing in the world to do.

Maybe it’s the loss of face involved, the admission that we are failable. Maybe it’s the fact that we are making ourselves vulnerable to someone else, to scorn or ridicule. Even though we know that most apologies are accepted gracefully, we still have to find some inner strength to find the right words to say.

These Sorry Cards are designed to reduce the barriers to saying sorry. With groups of young people, I introduce them at the start of a course and let them know that they are available should the want them. If they need to apologies to someone they can come and get a card from me, no questions asked and give it to that person. If we have a base to work from I put them somewhere where they can help themselves.

By reducing the need to find the right words for the apology, and by turning it into a simple action, it reduces the feeling of exposing oneself to scorn, rejection or ridicule.

The have a number of different designs to let the giver chose a pattern they like, or think the receiver would like. You could of course create your own, or even get the group to create their own at the start of the course, in case they are needed.

Like all reviewing techniques it doesn’t work with every group, but if you have a fiery group where conflict is common, try it.

PDF: Sorry_Cards

Nicki from Saltbox has been running a research project on “the ways in which creative arts, the natural environment, and holistic or healing techniques are used in training, and whether they help people to learn.” After her initial questionnaire, she writes;

We’ve been thrilled with the response – over 50 people have completed the questionnaire and we’ve also had lots of additional contributions via email and telephone. We are also reviewing existing research and good practice, and have amassed loads of really interesting and useful information as a result.

Our next stage is to follow up the initial survey with more in-depth discussions and investigations over the coming weeks, and to this end we are holding a Discussion group on Wednesday 16th December from 10.30am – 1.00pm at the Pierian Centre in Bristol. This is a great opportunity to participate further in this project and to do some valuable networking.

If you design/deliver or purchase training which uses creative or unusual techniques to have an impact, or have experience of this as a learner, and would like to come along and share your views, please email us to book a place.

Those who participate in the discussion group will get a free place at the launch event in the new year, where we’ll disseminate the results of this research in the form of a really useful, practical book or guide. We’ll also run workshops at this event to showcase some of the ideas and techniques explored during the research project, so it’ll be an event not to be missed.

We’ll be there, perhaps we will see you?

Let My People Go Surfing
by Yvon Chouinard
The Penguin Press HC
ISBN 978-1594200724

The subtitle of this book is “The education of a reluctant business man” and Yvon Chouinard definitely falls into this category. He practices MBA, or Management by Absence which has meant that everyone in his company has to have a strong idea of what they are trying to achieve. It’s difficult to ask your boss for guidance when he’s halfway up a peak in the Himalaya.

The first half of the book deals with the history of Patagonia, from its start in the back of his truck through to being a multinational equipment and clothing manufacturer.

It should be a tale of how not to do it, with itinerant climbers promoted to senior managers and a staff that has permission to disappear when the surf gets big. However the tale reads as an adventure yarn, with a real feeling of teamwork, tolerance and ‘out-of-the-box’ thinking. Instead of despairing at the ineptitude of the participants, you realise that this may be an alternative way of doing business.

In the late 80s, Patagonia started struggling and Chouinard realised that they had overreached themselves. When he had to lay of 250 of his workers, he decided that he needed to clarify in his own mind why he was running a business. The book goes on to explain the “philosophies” that were created to guide the company onwards.

The philosophies are like a 50 page mission statement, split into categories like “Product Design” and “Environment” and are there to guide any member of the company in making the best decision for the company. While his goals won’t be applicable to anybody else’s company, the process of setting those goals will be. If you want to see how important the environment is to Patagonia, look at their philosophies. If you want to know how they expect their suppliers to be treated, looking at the philosophies.

Every business person who aspires to create, run or work in a business that isn’t a nine-to-five, cubicle farm, sweatshop should read this book.

Links to buy: Patagonia and amazon.co.uk